How can we help you?
We are here to help you create the perfect surprise. If you are stuck or need advice, reach out to us.
Last updated: October 8, 2026
Contact Us
Need direct help? Send us an email and our team will get back to you as soon as possible.
Available Monday to Friday, 9:00 AM - 6:00 PM IST.
Common problems, answered
Most support emails are one of these. If yours is not, email us and we will reply within one business day.
I published my page but the link does not open
Copy the whole link, including everything after the last slash. If the page is password protected, the visitor has to enter the passcode before anything loads. If the link still fails, email us the page URL and we will test it from our side.
Can I edit a page after I have already sent it?
Yes. Open the page in your dashboard, make your changes and save. The same link keeps working, so anything you already sent stays valid and the recipient sees your updates.
My recipient cannot see the photos or hear the music
Photos and audio stream from our storage, so a slow or restricted connection can delay them. Ask them to open the link once in a normal browser rather than an in-app preview. If one specific file never loads, tell us which page and we will re-check the upload.
What can I upload, and why was my file rejected?
Photos and audio are the formats used most. When an upload is rejected it is usually because the file is very large or uses an unusual format — export it as a JPG, PNG or MP3 and try again.
Is my page private, and will it show up on Google?
Pages are published as private links. They are marked noindex, they are kept out of the sitemap, and they do not appear in search results. You can add a passcode with a hint for a second layer of privacy.
How long does a page stay online?
Pages stay online for as long as your account exists and you have not deleted them. Hosting is included with the page you paid for, and there is no recurring subscription that can lapse.
I was charged but the page did not unlock
Payments are processed by Razorpay. Email us from your registered address with the Payment ID and Order ID from your receipt, and we will either unlock the feature or refund the payment.
How do I delete a page or my whole account?
You can unpublish or delete a page from your dashboard at any time. To delete your account and the data behind it, email support from the address you signed up with and we will confirm when it is done.